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Start Planning your pet trip Today

Get in touch so we can start working together.
 

"It is very important to understand our terms & conditions and services provided so you can better prepare and protect your pet, leading to a stress-free and safe journey.

Some of the best points to take into account are:

Pets travel safely in a travel crate,

 

Pets must be fully vaccinated, and a higher level of training is a must.

Puppies are generally very easy and well-behaved travelers. It is normal for owners to have anxiety and fear for their young puppy's well-being and care during the journey, but the puppy's anxiety levels are usually lower, We got it all coverd for you.

 We'll do our best to accommodate pet's needs and preferences during transport.

Terms & Conditions

1

Payments

All payments are due upon pick up or delivery.

We don't collect any upfront payments.

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2

Cancelation

Although you have the option to cancel your trip at any time please be aware that PetWay reserves the right to refuse to pick up your pet if they exhibit dangerous or difficult behavior, have poor hygiene, mobility issues, excessive stress, or fear. Additionally, PetWay may cancel trips for significant reasons or delays up to 24 hours before the scheduled pick-up time. However, you may be able to reschedule your trip.

3

Liability for injuries or illnesses

PetWay cannot be held responsible for any expenses resulting from illness, pathogenic contraction, travel stress complications, self inflicted injuries, or any kind of medical attention/consultation, during or after the trip. It is recommended that your pet has up-to-date vaccinations, sufficient antibodies, and a valid health certificate must be obtained 3-5 days before the trip. Furthermore, PetWay is not liable for any injuries caused by the pet during the trip or any property to third parties, such as biting a human or another pet or damaging property.

4

Items

PetWay is not liable for any loss, damage, or abandonment of personal or pet belongings, Including collars, leashes, pet beds, toys, trackers, electronic collars, blankets, pet food, dishes, medication, documents, etc. The pet owner is responsible for collecting all items from the vehicle before the driver leaves.

PetWay may charge extra fees for larger unexpected items, and will not be liable.

PetWay is not liable for any expenses or penalties due to invalid pet documentation and verifying its authenticity.

4

Travel time 

The dates and times for pick up and delivery during trips are estimated and may require slight adjustments. Pet owners must be flexible and work with the driver to accommodate their needs. ETA updates and GPS tracking are available to assist with coordination. PetWay is not responsible for any financial losses resulting from delays or cancellations.

3

Pet travel accommodations

To ensure safety, pets must travel in a crate following USDA guidelines. PetWay may adjust your pet's travel arrangements during the trip to ensure safety, comfort, and comply with USDA guidelines. During the trip, pet handlers may move pets to a different crate or area in the vehicle. Pet handlers reserve the right to avoid interacting with pets that exhibit difficult or dangerous behavior.

Start Planning your pet trip Today

Get in touch so we can start working together.

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