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FAQ
How do I know my pet is prepared to handle the trip, and what PET WAY does make it easier?
WE consider the following guidelines and provide all services necessary to make sure you pet is ready for the trip. Combining that with your consideration too for the following guidelines, we can make sure and help you get your ready for the trip.
Considering you pet:
Age: Travel and being away from family is stressful, even for healthy pets. If your pet is very young or very old this stress can cause some major problems. We do not recommend transporting pets under 8 weeks of age, or pet with limited abilities due their advanced age.
Health: If your pet has any condition that may be exacerbated by this stress, such as asthma or seizure disorders, or going through any secondary effects from any medication or shoots taken 48 hours or less prior the trip, it might not be the right time to transport them. We will require a health certification to verify that your pet is current on its shots and has been cleared for travel. Any pets with communicable conditions such as kennel cough or fleas should not be transported until they've completed treatment. We provide efficient anti stress services along the trip (thunder shirts, etc).
Identification: It's a good idea to have your pet microchipped. If your pet can wear a collar, make sure they have one that includes an ID tag. The tag should include the pet's name, your name and phone number, and the destination address. Don't forget to take pictures of your pet before they travel. We provide GPS tracking collars .
Breed: Certain breeds of dogs and cats are at particularly high risk for breathing incidents during transportation. Stress and high temperatures are common triggers of respiratory distress. Take special care when transporting snub nosed pets like Pugs, Boston Terriers, Boxers, Pekingese, Lhasa Apsos, Shih tzus, Bulldogs, and some Mastiffs. Himalayan and Persian cats have similar reactions to travel. we will keep your pet in the recommended environment temperature and adequate ventilation and fresh air along the trip.
Travel Conditions
Season & Temperature: We have vehicles with working air conditioning so your pet will be protected from weather condition during transportation, but may still be subject to them during ant necessary breaks for potty and exercise on the exterior of the vehicle, this applies more for adult dogs, and we will provide pet thermal clothing in this case. Cats puppies and other pets will not need to be on the exterior and exposed to extreme weather conditions, and will only be out when conditions a favorable.
Food & Medications: Make sure that your pet has everything they'll need for the ride (and then some). In case there are unavoidable delays, you'll want to make sure we have enough food and any medications necessary to safely deliver your pet to his/her destination.
Mode of Transportation: your pet will travel via automobile. Check to ensure you have all the required certifications and/or paperwork for ground interstate travel.
Travel Kennel: Kennels and crates are essential to safe pet transportation. We offer your pet a sanitized and disinfected crate that is large enough that your pet can sit, lie down, and turn around comfortably, and this crate is suitable of automobile transport. Also, make sure to get your acclimated to a kennel/crate prior to their trip. Every create is fully equipped with vet bedding and a water bowl attach to the door.
Destination: If your pet is traveling to another country, make sure your pet meets the necessary health requirements of that country. There might be additional paperwork that is needed to ensure your pet don't get delayed in customs. Talk to your veterinarian and the export service center of the state they'll be traveling through to avoid any last minute delays.
You should take your pet to their veterinarian for a checkup before transporting and inform them of your pet's travel plans. Listen to your vet’s advice. If they suggest that your animal is too old or weak for travel, consider alternative plans for your furry friend. Travel risks should be taken seriously, and it's important to do what's best for the pet. Any vet's advice has to be provided prior the beginning of the trip to the courier in written. We will not be liable for any vet recommendations not communicated to the courier that may cause health issues during the trip for the pet.
Have PET WAY shipped pets before?
Check the hundreds off feedbacks off our previous customer's reviews shipping experiences. Transporting live animals is much different than other types of cargo so PET WAYcouriers are USDA licensed and are continually updating their education and knowledge relative to new regulations and best practices that apply to the industry.
How often will you take my pet out for breaks? How do you safely remove a pet from their kennel?
It's very important that a pet is taken for bathroom breaks and fresh air. It's also very important that your pet is secure when they're being removed from their kennel or the vehicle. So we do stop frequently to check on all pets and provide all care they need, depending on the pet needs we can be stopping every 2 to 4 hours. All adult dogs are restrained by a secure collar and leash at all times, and in some cases with a double collar and leash or harness, when being walk out. Puppies less 16 months depending on the breed may have a harness or collar if suitable for the puppy, but in most cases puppies will stay in fenced area when out of the vehicle. For adults dogs the leash will stay on the pet even when in the crate and accessible from the exterior with out needing to open da crate dor.
Where will my pet stay overnight?
If your pet's travel will include overnights, it's important for us that your pet will be comfortable with the sleeping accommodations.
Pets normally will stay with courier in the vehicle overnight, in the case of a sheared ride with multiple pets, and the vehicle interior will be kept climatized.
You pet will more likely overnight in a pet friend hotel if he is in a premium solo ride or premium shared ride.
FAQ
How often can you send me updates?
We're always 100% transparent with everything we do and are always more than happy to share it with you.
It's crucial that our courier communicates. we can agree to a schedule for communication before we pickup your pet. If you want to hear from us once or twice a day will will do so. If you need to see pictures or video we do so. And independently we will send twice a day updates by voice message, pictures or video, and you will be able to track our location on google maps using GPS tracking, some times with network limitations, 24/7. But remember that carrier will be frequently driving and on the road, so he may not always be available to answer a text or call immediately.
Are there any additional requirements that you require and what paper work my pet needs to travel interstate?
If you need to send your pet with a kennel or crate, please ensure that we know the size so we can check if there is enough space for both your pet and it's kennel (we always have crates available, and we may charge extra to bring yours along the trip)
Please file out the Emergency Care Authorization form available on our website.
Health certificate(s) and copy of rabies certificates ( just for pets more than 16 weeks). Health certificate has to be issued by a doctor of veterinary medicine not sooner than 15 days before the scheduled delivery date. The certificate must travel with the pet
Written feeding/medication instructions.
Any vet recommendations/accommodations in written, and or acclimation certificate for ground transport when available.
We will require food enough for your pet's trip duration in a container or bag that can be closed/sealed securely, labeled with your pet’s name and (amounts and frequency of meals). Your pet will have access to fresh, clean drinking water provided by us.